ShadeKart by Dzire Decor - Jacquard - Self Texture/Design - Light Grey - Polyester for Door / Window

Shipping Policy

At ShadeKart (By Dzire Decor), we are committed to delivering your orders in a safe, timely, and reliable manner. This Shipping Policy outlines the terms and conditions related to shipping and delivery of products purchased through our online store.
1. Shipping Locations We currently ship across India. For international shipping inquiries, please contact our support team at info@shadekart.com.
2. Order Processing Time Orders are typically processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed the next working day.
3. Estimated Delivery Time Metro Cities: 3–6 business days Other Locations: 5–10 business days Delivery timelines may vary due to unforeseen delays, such as weather, logistical issues, or regional restrictions.
4. Shipping Charges Free shipping on orders above ₹[Insert Free Shipping Limit, e.g. ₹999]. A standard shipping fee of ₹[Insert Shipping Fee, e.g. ₹99] will be applied on orders below the free shipping threshold. Final shipping costs (if any) will be displayed at checkout.
5. Order Tracking Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and a link to track your shipment. If you do not receive this within 2–3 days, please contact us at +91 9999099549
6. Delays & Exceptions While we strive for timely delivery, there may be rare occasions where delays occur due to: Remote or restricted delivery locations Unavailability of items or unexpected demand Courier service disruptions In such cases, we will keep you informed and work to resolve the issue as quickly as possible.
7. Undelivered or Returned Packages If a package is returned to us due to incorrect shipping details or failed delivery attempts, we will contact you to arrange re-shipping. Additional shipping charges may apply.
8. Damaged or Missing Items If your package arrives damaged or items are missing, please notify us within 48 hours of delivery. Email: info@shadekart.com Phone: +91 9999099549 We may request photos of the damaged packaging/product for claims and replacement processing.
Need Help? If you have any questions regarding shipping or delivery, feel free to reach out:
ShadeKart (By Dzire Decor) Email: info@shadekart.com Phone: +91 9999099549 Address: Ground Floor, D-456, Palam Ext, Sector 7, Dwarka, South West Delhi - 110075

Return & Refund Policy

At ShadeKart (By Dzire Decor), your satisfaction is our top priority. We take great care to deliver high-quality curtains, blinds, and home decor products. However, if you face any issues with your order, please review our Return & Refund Policy below.

1. Eligibility for Return We accept returns only in the following cases: You received a damaged or defective product You received a wrong item (wrong color, size, or product) The product is incomplete or missing components Returns are not accepted for: Custom-made or made-to-order products Items damaged due to misuse, improper installation, or wear & tear Minor color variation due to lighting or screen resolution differences
2. Return Request Timeline You must raise a return request within 48 hours of receiving your order. To raise a return, please email us at info@shadekart.com or call us on +91 9999099549 with your order number, reason for return, and product photos as proof.
3. Return Process Once your return request is approved: We will arrange a reverse pickup via our courier partner where available. The item must be returned unused, in its original packaging, with tags and invoice intact. In cases where reverse pickup is not available, you may be asked to self-ship the item to our return address.
4. Refund Process Once we receive and inspect the returned product, your refund will be processed within 5–7 business days. Refunds will be issued to the original payment method used during the purchase. In case of COD orders, you may be asked to share your bank details for a direct refund transfer.
5. Cancellation Policy Orders can be cancelled only before they are shipped. Once shipped, the order cannot be cancelled or modified. To cancel your order before dispatch, please contact us immediately via info@shadekart.com or +91 9999099549
6. Exchange Policy We do not offer direct exchanges. If you need a different size, color, or product, please return the item (if eligible), and place a new order separately.
Need Help? We're here to support you. For any questions or issues related to returns, refunds, or cancellations, please contact:
ShadeKart (By Dzire Decor) Email: info@shadekart.com Phone: +91 9999099549 Address: Ground Floor, D-456, Palam Ext, Sector 7, Dwarka, South West Delhi - 110075